Troubleshooting & FAQ
Solutions to common issues and frequently asked questions.
Common issues
Section titled “Common issues”Variables not replacing
Section titled “Variables not replacing”If variables show as {FieldName} in the output:
- Check the field name matches exactly (case-sensitive).
- Use the Variables page to copy the exact syntax.
- Remove any extra spaces inside the braces.
Template upload fails
Section titled “Template upload fails”- Verify the file is
.docxformat (not.doc). - Keep the file under 10 MB — very large templates can fail to upload.
- Use Microsoft Word to create templates. WPS Office and others may cause formatting issues.
Generation errors
Section titled “Generation errors”- Check the template for invalid placeholders.
- Verify the record has the required data.
- Simplify the template and test incrementally.
[Object object] appears in the output
Section titled “[Object object] appears in the output”If you see [Object object] instead of actual values:
- Confirm the placeholder name matches exactly in the Variables page.
- For linked records, use dot notation:
{Company.Name}, not{Company}. - For multi-link fields, use loop syntax:
{#Items}...{/Items}.
Permission denied / cannot modify templates
Section titled “Permission denied / cannot modify templates”If you see permission errors when creating or editing templates:
- You need Editor or Full Access permission on the Lark Base, not just View permission — see Permissions.
- Ask the Base owner to grant you Editor access.
- Users with View-only access can still generate documents using existing templates.
Can I use images in my template?
Yes. Static images are preserved. You can also use dynamic image replacement — set the image
alt text to {FieldName}. See Dynamic images.
Can I generate PDF?
Yes, PDF conversion is available on all plans. Set Output Format on the Template tab.
Can I use AutomaDoc with multiple bases?
Yes. Templates belong to the table you created them on, so each table in each base has its own set. Switch tables or bases in Lark and AutomaDoc adapts automatically.
How do I view all my templates?
Visit the Company Portal (company.automadoc.cc) to see all templates across all bases in the All Templates section, which is visible to Lark app admins.
Getting help
Section titled “Getting help”- Variables page — browse available fields and copy syntax.
- Interactive tour — restart from the More page.
- Contact Support — send us a message from the More page. We reply via Lark Messenger.
- Join the AutomaDoc Support Group — the official user community. Get help, share templates, report issues.
- 📧 Email: contact@automadoc.cc
- 💬 Chat directly with the AutomaDoc bot in Lark.